Key Responsibilities:

Corporate Card/Concur Expense Management

• Lead and manage a team of administrators to ensure timely and accurate processing of expense reports and payments.
• Oversee global corporate card operations, including Travel & Expense (T&E) and Purchasing Cards, collaborating with bank for account management and reconciliation.
• Manage the process for rebates earned through corporate travel and purchasing card activity.
• Address escalations in expense payment support and develop procedures for operational issues.
• Analyze service deficiencies and implement remediation strategies. Collaborate on developing a strategic roadmap for overall expense management.

Travel Policy/Agency

• Support global corporate travel programs, policies, and user-facing educational content for relevant tools.
• Conduct data analysis and reporting to drive operational improvements.
• Propose strategies for risk mitigation, cost management, and operational efficiency.
• Handle ad hoc requests as needed.

People Management

• Supervise a diverse team, guiding on complex issues and fostering a culture of continuous improvement.
• Monitor performance metrics and identify opportunities for enhancement.
• Ensure compliance with internal controls and support T&E continuous improvement initiatives.
• Build effective relationships with stakeholders, including business owners and IT. Participate in presentations, meetings, and workshops to inform decision-making.